Privacy Policy

Effective Date: Monday 14th October 2024

At Lilli N Rose, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.lillinrose.co.uk (the "Site"). Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

1. Information We Collect

1.1 Personal Information:
When you visit the Site or make a purchase, we may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Credit or debit card details, or other payment method details.

• Order Information: Items purchased, purchase date, delivery information.

• Account Information: If you create an account with us, we collect your username and password.

1.2 Automatically Collected Information:
When you visit the Site, we automatically collect certain information about your device, including:

• Device Information: IP address, browser type, operating system.

• Usage Data: Pages viewed, time spent on the site, links clicked, and referring website.

1.3 Cookies:
We use cookies and similar tracking technologies to collect information about your browsing activities on the Site. 

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process Orders:
We use your personal information to process and fulfill your orders, including payment processing, shipping, and providing order confirmation and updates.

2.2 To Communicate with You:
We may contact you by email or phone regarding your orders, account, or any inquiries you submit. With your consent, we may send you marketing communications about promotions, new products, or services.

2.3 To Improve Our Website:
We use device and usage information to understand how customers interact with our Site, enabling us to improve the website’s functionality and user experience.

2.4 For Security and Fraud Prevention:
We may use your information to protect our website, detect and prevent fraudulent activities, and ensure the safety of your personal data.

3. Sharing Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers:
We may share your information with trusted third-party service providers who assist us with website hosting, payment processing, order fulfillment, and other business operations. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

3.2 Legal Requirements:
We may disclose your personal information if required by law, to comply with a legal obligation, or to protect our rights, property, or safety.

3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred as part of the transaction. We will ensure that any party receiving your information follows privacy practices consistent with this policy.

4. Your Rights

You have the following rights regarding your personal information:

4.1 Access:
You have the right to request a copy of the personal information we hold about you.

4.2 Rectification:
You can request that we correct or update your personal information if it is inaccurate or incomplete.

4.3 Erasure:
You may request that we delete your personal information, subject to certain legal or legitimate business obligations.

4.4 Data Portability:
You have the right to request that we transfer your personal information to another service provider, where technically feasible.

4.5 Objection and Restriction:
You may object to or request that we restrict the processing of your personal data in certain circumstances.

4.6 Withdrawing Consent:
If you have given consent for us to process your personal data (e.g., for marketing communications), you can withdraw your consent at any time by contacting us at the details below.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, alteration, or disclosure. We use industry-standard encryption technologies for secure payment processing and limit access to your personal data to authorized personnel only. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, accounting, or reporting obligations. If you request the deletion of your data, we will delete it unless we are legally required to retain it.

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and if they are significant, we will notify you by email or through a notice on the Site.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: lillinroseinfo@gmail.com

• Address: 12-13 Theatre Plain | Great Yarmouth | NR30 2BE

By using www.lillinrose.co.uk, you consent to the collection and use of your personal information as described in this Privacy Policy.